Where is this product made?
Cute Clay Creations, products are handmade. Every single item is handmade in my studio in Te Awamutu, New Zealand.
What are Cute Clay Creations products made of?
Cute Clay Creations jewellery products are made from Polymer Clay (main medium). I also paint with Acrylic paints which are waterproof and non toxic, washable and wipeable. Some earrings are sealed with an art varnish especially those with paint.
I always try to order the best quality nickel free components - these will be described as nickel free or plated in the product description. Gold plated findings are also usually nickel free but there is no 100% guarantee unfortunately.
Please make sure you read the description carefully before you place an order. I do not replace earrings or refund the order if you did not carefully read the description before ordering.
If you have any questions please do contact me via the website contact form before you place an order. I will happily support and answer any questions you might have.
Some other metals used may or may not include sterling silver, 18k gold or plated hoops, as well as stainless steel/surgical steel stud posts. I also use plastic stud posts which are great for metal allergies.
Over time your earring findings (the small ring that holds them together) may discolour if the finding is gold or rose gold. If this happens please get in touch and I'll happily change out the findings.*
*You will need to cover the shipping cost for your earrings.
How do I care for my product?
Please keep your product dry. A gentle wipe to the clay with a damp cloth will remove any marks. Get in touch if you need help cleaning your earrings.
Do you have any guarantees? What about returns? Refunds? or Change of mind?
If you are not happy with the quality of a product you get please get in touch with me via the website. I strive to deliver a great service to all and I am proud of my products. Each set is made with tons of love and my only wish is that you are happy with the product received so I will try my best to understand what it is you are unhappy with.
You may choose to return the earrings (at your expense). Once returned I will give you a refund (if the product is proven to be faulty) or credit on the website to buy a different pair.
I do not offer refunds or cancellations of an order on a change of mind, so please choose carefully before placing your order. The reason for this is many orders are custom made and it takes time and money to produce them.
Given the circumstances I might offer a store credit to spend later if you wish, provided your order has NOT already been sent out.
Do feel free to contact me directly if you have any questions.